FREQUANTLY ASKED QUESTIONS

How do I book in to a workshop?


Simply choose the workshop you wish to attend, making sure you have selected the time that is suitable for you, Click on the 'Book Now' button, Then fill in the booking form.




Will I be sent a ticket?


We do not issue paper or digital tickets but you will receive a booking confirmation email when you book your place. This is your proof of purchase should you wish to print it off. We will have your booking information on our list on the day.




What do I need to bring to my workshop?


All you need to bring is yourself, your glasses if you wear them and something to tie your hair back. And of course a smile!




Do you sell gift vouchers?


Yes we do! Gift vouchers can be purchased through our booking page. A digital voucher will be issued as an attachment but we do understand that some of you may wish to have a paper voucher through the post. We are happy to do this, all you need to do is email us at info@mobilejewelleryschool.co.uk with your request and we will happily post one to you.




The workshop I want is sold out! Do you have a cancellation list?


If the workshop you wanted has sold out, email us at info@mobilejewelleryschool.co.uk and we will add you to our waiting list. If any places become available, we will let you know.




I can't make it to my workshop, what shall I do?


As per sections 3, 4 and 5 of our terms and conditions, we are unable to give refunds for workshop tickets. Let us know as soon as you can so that we can re-advertise your space. If we are able to fill it, we will issue you with a voucher for the full value of your purchase that you can spend at any of our workshops of the same value. You have 2 years from the issue of the voucher in which to redeem it.




If I cannot come, can I let a friend take my place?


If you cannot make it to your workshop you need to let us know first because there may already be a waiting list. If you would like to suggest the name of a replacement and there is no-one waiting for a space, we will happily offer it to your suggested replacement.




It there an age limit at your workshops?


12 is the youngest we can teach in our workshops. We ask that anyone between the ages of 12 and 16 is accompanied by an adult who DOES NOT have to participate in the class and that you let us know before booking so that we can make sure the workshop is a safe environment for a young person.




Can I suggest a venue?


Yes please!! We are always looking for new venues and would be over the moon if you could provide us with a little information about your suggested venue. Please email us at info@mobilejewelleryschool.co.uk with your suggestions.




Are you available for private bookings?


Of course!!. Whether it's 1 to 1 or a group, We cater for all special occasions including Hen and Stag do's, Birthdays Anniversaries and Team Building experiences. Email us at info@mobilejewelleryschool.co.uk with your requirements and we will let you know what's available.




Can we make our engagement or wedding rings with you?


Yes of course, It is such a privilege to enable you to make such meaningful and personal jewellery. Please email us at info@mobilejewelleryschool to make the necessary arrangements.




I have a complaint, what can I do?


While we try to provide the absolute best service possible, Its likely that we wont always get it right. If you feel that we have somehow not lived up to your expectations, please let us know by emailing us at info@mobilejewelleryschool.co.uk so that we can try and address whatever issues you wish to raise. We are committed to ensuring the well being and satisfaction of all our students and hosts. We welcome any suggestions you may have relating to the improvement of our service.





 

Safety In Our Workshops

 

Our priority is your safety, however, there are some tools and processes that may cause harm if not used correctly. You should follow our guidance and instruction at all times and follow these simple safety measures. Please remember you will be attending this course at your own risk! 
 
● Long hair must be tied back and scarves removed. Please don't use hairspray as it is highly flammable! 
● Safety glasses should be worn when using soldering and pickling areas 
● Alcohol must not be consumed at or in the hours before the workshop 
 
We are bound by the safety policies of our venues. We want to ensure the safety of our students at all times and in the current pandemic there are a few extra safety measures in place.  
 
● All attendees must wear a face covering. If you have a valid exemption certificate, please let us know by emailing info@mobilejewelleryschool.co.uk at the time of your booking. If you have forgotten your face covering, we can provide one for a nominal fee. 
● To make sure we can provide a safe distance for all attendees during our sessions, we are sticking to a reduced class size. 
● All students are provided with a complete set of hand tools for their use alone during the session thus dramatically reducing the amount of shared tools that are used. There will however, be occasions where we, the tutors, will have to be in close proximity to you, the Student, in order to show fine detailed explanations and demonstrate the use of small tools. 
● Hand sanitizing gel and sterilizing surface wipes are provided at each workstation and we encourage regular use of these. 
● All surfaces, tools, workstations and seating will be sterilised between classes. 

● Unfortunately, we cannot offer refreshments but we encourage you to bring your own drinks if you wish. Fresh drinking water is always available! 
 
Please do not attend if you are feeling unwell or have suspected symptoms of the Covid 19 virus. If you are returning from a holiday destination with a strict quarantine regulation in place, Do not attend any classes until your quarantine period is complete. Let us know by email or telephone as soon as possible to we can try to fill your place. 
 
Under the latest government guidelines for the track and trace scheme, we are obliged to keep your contact information for the period of 21 days. If you do not wish to remain on the mailing list for future events, please let us know by email. 
 
For more information on Covid 19 and what to do, please visit the NHS website.